JH
John H

1 reviews | Active since Oct 2013

11 Jan 2017, 19:19

R 400 lie

<p>My wife has been with Outsurance for almost 3 years. I bought myself a new car and she recommended on insuring it at Outsurance, which I did. They promised to deduct R 400 from my wife's premium as soon as they've received my first payment, because she recommended me.</p> <p> </p> <p>Needless to say, that was already in Sep 2016 and my first payment was made in Oct 2016 and still the R 400 was never deducted of my wife's premium. </p> <p>I have contacted Outsurance call centre 5 times already in the past few months and every time I get the same excuse, " That our accounts was for some reason not linked".</p> <p>It's all empty promises. We are now thinking of moving all our insurance to someone more reliable. </p>

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Replies (1)
OUTsurance
OUTsurance's reply13 Jan 2017, 12:23
Official

Hello John

Thank you for your feedback.

It was disappointing to see the following premium was not credited and investigated by our client care manager, Fairbridge. He will contact you now to discuss the outcome.

Regards

Dinky