Hellopeter
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1 reviews | Active since Jul 2014

12 Sept 2017, 09:56

Quote then deny insurance

This useless organization has wasted hours of my time. I spent 30 minutes on the phone providing information for Householders insurance. They send me a quote which I accept but then they start asking me to specific items in my house and refuse to provide insurance. I should charge them for wasting my time. How can they quote and only after I accept them start asking for details that they then find unacceptable???? Useless insurance company - don't waste your time. They will only accept absolutely zero risk business. Like so many of them they're charlatans who want your premiums only and not interested in the customer in the slightest. Seriously - go to a proper insurance company rather than wasting time with Outsurance

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Replies (3)
's update12 Sept 2017, 18:04
Reviewer Update
I see these people don't even bother to respond to complaints anymore. They should be sued for false advertising - they bombard us with dishonest adverts day after day after day on tv
OUTsurance
OUTsurance's reply14 Sept 2017, 14:32
Official

Hi Alunm,

Thank you for bringing this matter to our attention. Teresa our client care manager contacted you to discuss our procedure in terms of insuring items of high value. If an item/risk exceeds a certain value we will require a valuation certificate or invoice. Sorry that you were not happy with our procedure.

Thanks, Kelvin

's update14 Sept 2017, 16:27
Reviewer Update
So why send me a quote then? That was clearly a useless meaningless number as it was only after I "accepted" the so called quote did the agent then start asking for valuations. This was not done at once either but in a series of emails - I email a valuation and then another requirement pops up. I'm Your process is misleading and time wasting. Do not send me a quote that you have not the slightest intention of honoring in the first place. Your agents should know what valuations to request from the word go. I'm not happy with your procedure as it is fundamentally flawed .........and you treat would be customers as ***** and *******....