Quick to try for sale but not give service

I saw the adverti*****t for your Essential cover for vehicles older than 5 years and I accordingly sent my SMS to invite a quotation. After I confirmed that my vehicles were fully insured with another insurance company, we began the verbal application process.

When I advised that at one time 7 years ago my policy with another insurance company had been cancelled, (despite that fact, I found alternative insurance cover immediately) Lebo lost interest in our conversation and said that she had to check with your actuaries as to whether we could continue with the application.

This I fully respect, expect and understand. However, my gripe is that she told me that she would revert with their decision within an hour and a half, and it is now more than 28 hours later, and I am still waiting for her return call. I have no problem that OUTsurance will not insure my items, but I can now see that your customer service personnel are VERY quick to look for a sale and earn commission but are not so keen to provide proper service by following through with what they say they are going to do, particularly if it will probably not result in a sale. I reiterate that I am quite happy with Discovery Insure and made the enquiry with you out of interest, but I see that staff in your organization are only interested in the ‘mighty buck’ and don’t really care about client service.

I can happily advise the Reference number and time of the call if you are interested in following up. Thank you.