Quick to take your money, but ...

I phoned Outsurance early in March to ask them to discontinue the insurance on my car by end of March as I was going to sell the car then. This has to happen by phone, and thus I have no written proof.<br> <br> Beginning of April the normal deduction was still done, thus I am now covering a car which I don't own. <br> On 13 April I lodged a complaint on their website (since telephonic instructions they don't follow anyway) .<br> The reference number for this is : ***6<br> <br> I asked them to stop the insurance immediately and requested a refund.<br> <br> It seems this has fallen onto deaf ears, as I have still not received a phone call or email. <br> <br> So it seems they are quick to take your money, but that is about it.<br>