Quick to take payment, but won't let me claim...
Monday, Tuesday and Wednesday I logged a call on their mobile app to make a claim. Each time, the app said 'our consultant will call you shortly'. Now it's close of business on Thursday, and still nothing. Useless. I will cancel as soon as I get some quotes.
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Replies (3)
OUTsurance's replyOfficial
27 Sept 2019, 12:56Hello Gary
Thank you for your feedback, which in itself was most concerning. Your unhappiness was aggravated after having learnt the rental vehicle can only be made available for any claimable event.
Our claims manager, Siyabonga did contact you and arranged assistance for you. We are however still investigating the reason for our system not having created messages when you wanted to register a claim.
Thank you for accepting our apologies for the service experience.
Regards
OUTsurance
Thank you for your feedback, which in itself was most concerning. Your unhappiness was aggravated after having learnt the rental vehicle can only be made available for any claimable event.
Our claims manager, Siyabonga did contact you and arranged assistance for you. We are however still investigating the reason for our system not having created messages when you wanted to register a claim.
Thank you for accepting our apologies for the service experience.
Regards
OUTsurance
OUTsurance's reply27 Sept 2019, 12:56
Official
Hello Gary
Thank you for your feedback, which in itself was most concerning. Your unhappiness was aggravated after having learnt the rental vehicle can only be made available for any claimable event.
Our claims manager, Siyabonga did contact you and arranged assistance for you. We are however still investigating the reason for our system not having created messages when you wanted to register a claim.
Thank you for accepting our apologies for the service experience.
Regards
OUTsurance
Thank you for your feedback, which in itself was most concerning. Your unhappiness was aggravated after having learnt the rental vehicle can only be made available for any claimable event.
Our claims manager, Siyabonga did contact you and arranged assistance for you. We are however still investigating the reason for our system not having created messages when you wanted to register a claim.
Thank you for accepting our apologies for the service experience.
Regards
OUTsurance
's updateReviewer Update
23 Oct 2019, 02:21Hi. Just so you are aware about how the service provider that YOU selected, is treating YOUR clients: AVIS (whom YOU made me pay a deposit to) has kept the vehicle deposit for more than 2 weeks. Even after I called them lasy week and was promised that the hold will be removed off my bank account by yesterday. I didn't want to pay it, but YOU told me I must. Now they won't pay it back. Outsurance customers should be aware of how YOUR selected service provider deals with YOUR clients before they choose to take the car rental option on their insurance plans. YOUR selected service provider, AVIS, doesn't even bother to respond to customer complaints on here like you do. How can you defend still using them?
's update23 Oct 2019, 02:21
Reviewer Update
Hi. Just so you are aware about how the service provider that YOU selected, is treating YOUR clients: AVIS (whom YOU made me pay a deposit to) has kept the vehicle deposit for more than 2 weeks. Even after I called them lasy week and was promised that the hold will be removed off my bank account by yesterday. I didn't want to pay it, but YOU told me I must. Now they won't pay it back. Outsurance customers should be aware of how YOUR selected service provider deals with YOUR clients before they choose to take the car rental option on their insurance plans. YOUR selected service provider, AVIS, doesn't even bother to respond to customer complaints on here like you do. How can you defend still using them?
OUTsurance's replyOfficial
29 Oct 2019, 16:31Good day Gary,
We have responded on your latest HP review. You have confirmed that you did receive the funds.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
We have responded on your latest HP review. You have confirmed that you did receive the funds.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply29 Oct 2019, 16:31
Official
Good day Gary,
We have responded on your latest HP review. You have confirmed that you did receive the funds.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
We have responded on your latest HP review. You have confirmed that you did receive the funds.
We do apologise for the inconvenience caused.
Regards,
OUTsurance