Quick to take money but not quick to help claim

Good day, I called Outsurance to make a first claim on my car that the windscreen is cracked and needs to be replaced. The access they want to charge R1010 which is ridiculous because you can add R500 more and replace it yourself. They then said my access can go lower if I remove car hire. What the hell why must I take a benefit off to pay less access why they should offer this anyway to pay less access? Not to mention been pushed on the phone from one department to another and no one is willing to make the access less. Another thing my premium I pay every month is high compared to what is advertised on TV for the New Grand i10 and here is mine 2013 model and I am paying more as they say it depends on your personal profile. They also wanted to re- insure me for less than what I owe the bank as to what the car is valued now and pay close to the same premium I pay now really here I have been with them for nearly 3 years . Access for replacement windscreen should not exceed R500 which is reasonable. Just the level of service I am not happy with what I received and that they charge such a high access for someone that has never made claim for their car.<br> <br> Regards,<br> An unhappy customer