Quick to sign u up but to cancel it seems as if u in to go to the main branch

So I decided I would take out insurance with outsource cause we'll claims to be the best but I don't know it's my first time taking insurance and claims that it will beat my current insurance I agree to the cover however the following day I go to hippo I get compensive for less then what u guys offer I send an email and again on call to inform you guys that I have moved to auto general u have continually still attempted to debit my account and I have - R840 negative balance for these unpaid debit orders is that fair?