Quick to sell insurance but poor to refund so how will the claim process be

I rejoined Outsurance and effective 1 September 2018. Outsurance debitted my account in August and I am still insured by Standard Bank. Listen to the voice recording! I have been calling Outsurance since Friday for a refund and every time I am promised a call back. Today I took time out again and spoke to Annelize who promised me a call back once refund has been done and again no call back. This is pathetic and ridiculous! I can reverse the debit order with my bank by why the hell must I do your job for you. Are you sitting and waiting to earn interest on my R403 you debitted ? What an impression for someone rejoining seriously reconsidering this option. Discovery expect a call from me. Outsurance refund my money and call me when it’s done it’s like your waiting for your fixed deposit to clear and that is why you can’t pay me my R403