RB
Rosa B

1 reviews | Active since Apr 2012

28 May 2024, 08:52

Quick Claims. Great Service.

I submitted a claim via the app for one of my vehicles covered with Outsurance at past 6am on the 24th of May 2024 because I had been unable to do it the evening before. At around 7:30am I recieved a call from Tsolofelo who confirmed receipt of the claim and advised me of the next steps. I received an sms and email with information and later that morning went to the Outsurance Assessment Center and dealt with Wynand. By 1pm my claim was approved via a call from Tsolofelo, who also offered assistance at any point going forward. I am extremely satisfied with the claim process and appreciate the friendliness and good service from the Outsurance staff who I dealt with. All sorted in less than half a day.

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Replies (1)
OUTsurance
OUTsurance's reply28 May 2024, 10:36
Official
Hello

Tsolofelo is your hero, and we fully understand why. Her service ethics make us super proud of her! This compliment is most encouraging, and we know it will mean the world to her, thank you very much!

Regards
The OUTsurance Team