JVdB
Johannes Van der Berg
1 reviews | Active since Apr 2024
30 Jun 2025, 08:56
Quick and easy????
Hi,
Outsurance tells on the tv ads we sort you out fast and effective. Logged claim for my gate,telling the assessor of the claim busy street and the gate can be opened manually and more harm can be done.
No feedback from them up to date and feels like looking for a reason not to pay the claim?
Consultant helping is trying his best but no feedback from claims !
Really dissapointed in the claim and claims department
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OUTsurance's replyOfficial
03 Jul 2025, 13:54Good day Johannes,
Thank you for your review.
Further to our private response we can confirm that our claims manager, Lloyd, contacted you to address your concerns. Your claim has been finalised and payment processed. The delay is unacceptable and has been addressed internally.
We do apologise for the claim delay.
Regards,
The OUTsurance Team
Thank you for your review.
Further to our private response we can confirm that our claims manager, Lloyd, contacted you to address your concerns. Your claim has been finalised and payment processed. The delay is unacceptable and has been addressed internally.
We do apologise for the claim delay.
Regards,
The OUTsurance Team
OUTsurance's reply03 Jul 2025, 13:54
Official
Good day Johannes,
Thank you for your review.
Further to our private response we can confirm that our claims manager, Lloyd, contacted you to address your concerns. Your claim has been finalised and payment processed. The delay is unacceptable and has been addressed internally.
We do apologise for the claim delay.
Regards,
The OUTsurance Team
Thank you for your review.
Further to our private response we can confirm that our claims manager, Lloyd, contacted you to address your concerns. Your claim has been finalised and payment processed. The delay is unacceptable and has been addressed internally.
We do apologise for the claim delay.
Regards,
The OUTsurance Team