Questionable service
Hello this is with regards to claim ***..
I'm quite disturbed by how outsurance is handling my claim..claim was handled by Merriem Monnakgotla I was involved in an accident on the 21st of May 2020 on the M1 north, what happend is a company truck bumped into my vehicle, thereafter I took pictures at the scene and took the drivers details...license disc etc then went to the police station to do an AR report...a week later (this week) two assessments later they say my vehicle is written off they havent shown any reasonable effort to obtain compensation for repairs from the wrong party and I havent received a good enough reason for the write off or the assessment reports supporting this and no feedback from the legal department since I was contacted to send all details i have from Tuesday....please amicably assist because I believe I am being wronged here yet I was the victim of the accident.
We appreciate you bringing the matter to our attention.
Our claims manager, Donny contacted you and explained the reason for our decision to write your vehicle off.
After having stripped the vehicle, more unforeseen damage was discovered and this resulted in our decision to deem the vehicle being beyond repair.
We audited the call our advisor had with you, and agree the explanation was vague, which we are very sorry about. We will discuss our findings with our advisor.
The recovery against the 3rd party was also discussed in more detail. Please be assured we will always endeavour a successful recovery against a 3 rd party if the merits are in our clients' favour.
Thank you for your understanding.
Regards
OUTsurance
We appreciate you bringing the matter to our attention.
Our claims manager, Donny contacted you and explained the reason for our decision to write your vehicle off.
After having stripped the vehicle, more unforeseen damage was discovered and this resulted in our decision to deem the vehicle being beyond repair.
We audited the call our advisor had with you, and agree the explanation was vague, which we are very sorry about. We will discuss our findings with our advisor.
The recovery against the 3rd party was also discussed in more detail. Please be assured we will always endeavour a successful recovery against a 3 rd party if the merits are in our clients' favour.
Thank you for your understanding.
Regards
OUTsurance