SB
Sade B
1 reviews | Active since Aug 2024
21 May 2025, 14:00
Putrid service
About two months ago we had a claim with Outsurance for a fridge and washing machine. My motber had been with them for 5 years not one claim. We paid the excess and had the fridge delivered, it was damaged. They took it back and brought another one, it was damaged too. After back and forth they agreed to settle us cash. This morning i sent the requested documents for the washing Machine. A rude lady responds to my mother saying she is lying they never cash settled us as there was no problems frith the fridge. Because of this putrid service from Princess Shabalala we he cancelled the policy. Please can someone sort this claim out.
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OUTsurance's replyOfficial
28 May 2025, 14:39Good day Sade,
Thank you for bringing this matter to our attention.
What you described regarding your overall experience is worrying. After responding privately to you, we escalated the matter to our claims manager, Angel. We can confirm that we did pay your mom for the fridge and arrangements were made with the service provider to collect the fridge. We will address the service transgressions accordingly.
Once again, apologies for the terrible experience.
Regards,
The OUTsurance Team
Thank you for bringing this matter to our attention.
What you described regarding your overall experience is worrying. After responding privately to you, we escalated the matter to our claims manager, Angel. We can confirm that we did pay your mom for the fridge and arrangements were made with the service provider to collect the fridge. We will address the service transgressions accordingly.
Once again, apologies for the terrible experience.
Regards,
The OUTsurance Team
OUTsurance's reply28 May 2025, 14:39
Official
Good day Sade,
Thank you for bringing this matter to our attention.
What you described regarding your overall experience is worrying. After responding privately to you, we escalated the matter to our claims manager, Angel. We can confirm that we did pay your mom for the fridge and arrangements were made with the service provider to collect the fridge. We will address the service transgressions accordingly.
Once again, apologies for the terrible experience.
Regards,
The OUTsurance Team
Thank you for bringing this matter to our attention.
What you described regarding your overall experience is worrying. After responding privately to you, we escalated the matter to our claims manager, Angel. We can confirm that we did pay your mom for the fridge and arrangements were made with the service provider to collect the fridge. We will address the service transgressions accordingly.
Once again, apologies for the terrible experience.
Regards,
The OUTsurance Team