1 reviews | Active since Jan 2017

10 Sept 2017, 10:03

pure THEFT!

I requested a quote from outsurance in June. I accepted it but the same evening cancelled it as i was not ready to financially take it out. They convinced me to keep nit on their profile for another month just so i dont have to give all my info again when i do decide i am ready. I agreed to this, and the following day emailed them to cancel please. I have all my emails to prove this cancellation request, yet September out oif the blue, a debit goes off for outsurance!!!

I want this reversed immediately and an apology for wasting my time now!!! This is absolute THEFT and they wont get away with this.

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Replies (1)
OUTsurance
OUTsurance's reply12 Sept 2017, 07:05
Official

Hello kim-dimevsky

Your response is concerning and was immediately investigated by our client care manager, Manoj who contacted you with feedback.

He confirmed you did decide against cancelling your cover. You however stated you sent e-mails to us to cancel, which we unfortunately could not find trace of.

We confirm your policy has now been cancelled and apologise for the frustration.

Regards

Dinky

Best regards,