VK
Vincent K
1 reviews | Active since Oct 2020
28 Oct 2020, 19:13
Publish review application.
Outsurance refused to settle the claim I submitted relating to a damages Wal which is covered under the Subsidence clause. No satisfactory explanation have been forthcoming from the insurance company. Outsurance please live up to the reputation you so proudly boast about. Honour your obligations.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
03 Nov 2020, 13:21Good day Vincent,
Thank you for your feedback. We can assure you we settle all valid claims and we will always ensure we do the right thing.
Our assessing team have discussed the claim rejection in detail with you. After reading your complaint we escalated the matter to Leon our assessing manager who has been unsuccessful in his attempts to contact you. He has subsequently sent you an email and once you respond he will contact you to address your concerns.
We are certainly not insensitive to the financial loss you incurred as a result of the rejection.
We are sorry for the disappointment.
Regards,
OUTsurance
Thank you for your feedback. We can assure you we settle all valid claims and we will always ensure we do the right thing.
Our assessing team have discussed the claim rejection in detail with you. After reading your complaint we escalated the matter to Leon our assessing manager who has been unsuccessful in his attempts to contact you. He has subsequently sent you an email and once you respond he will contact you to address your concerns.
We are certainly not insensitive to the financial loss you incurred as a result of the rejection.
We are sorry for the disappointment.
Regards,
OUTsurance
OUTsurance's reply03 Nov 2020, 13:21
Official
Good day Vincent,
Thank you for your feedback. We can assure you we settle all valid claims and we will always ensure we do the right thing.
Our assessing team have discussed the claim rejection in detail with you. After reading your complaint we escalated the matter to Leon our assessing manager who has been unsuccessful in his attempts to contact you. He has subsequently sent you an email and once you respond he will contact you to address your concerns.
We are certainly not insensitive to the financial loss you incurred as a result of the rejection.
We are sorry for the disappointment.
Regards,
OUTsurance
Thank you for your feedback. We can assure you we settle all valid claims and we will always ensure we do the right thing.
Our assessing team have discussed the claim rejection in detail with you. After reading your complaint we escalated the matter to Leon our assessing manager who has been unsuccessful in his attempts to contact you. He has subsequently sent you an email and once you respond he will contact you to address your concerns.
We are certainly not insensitive to the financial loss you incurred as a result of the rejection.
We are sorry for the disappointment.
Regards,
OUTsurance