Prompt settling of insurance claim.

I was involved in a motor vehicle accident in April 2015, while I was dual insured. A third party was at fault so I informed my insurance company, Outsurance, that I was going to attempt to claim from the third party first. Time passed, things were taking too long and I was struggling without a vehicle so I contacted Outsurance and asked if I could reinstate my claim. They were very understanding and dealt with the claim promptly. I have nothing but good things to say about the service I received from their claims department. I do have an issue with their billing department (I am still being charged insurance premiums for a car I don't have anymore) but I have faith that this will be resolved soon.