Promotion ****

Good

i received a call from an Agent at OUTSURANCE wanting to quote me on car insurance.

He noted that i had been a customer in the past, and that OUTSURANCE would like to -"re-connect" with old Clients to see if they can offer better insurance cover.

I proceeded to inform the gentleman that i current have car insurance for my Vehicles, Household contents and cellphone.

I was on the phone with the gentleman for about 40 minutes as i answered his questions.

After while , he then gave me some number: OUTSURANCE cover for Vehicle was R1,300 vs my current insurer which is R600. He mentioned that Outsurance is not able to beat my current insurance and would pay me R800.

He then proceeded to inform me that i would receive a SMS with a OTP and a link via email to the OUTSURANCE promotion where they offer to pay R400 - R800 if they cant match any current insurance quote.

I can confirm that i received the sms with the OTP, however no link was sent via email to claim the money.

I then proceeded to contact OUTSURANCE asking if a link would be sent to me via email.

I called the call center. a gentleman informed me that he cannot see why I did receive the email link. after holding on the line for almost a half hour he informed that someone will contact me regarding the claim and he then hung up. Please guys .. dont phone me and spend 40 minutes on the phone with me and promise to send a link via email to claim the promotion which was guaranteed if you are not able to beat my current insurance. This really leaves a bitter taste in my mouth.

Regards

Jasmine