Promotion not including residents

I decided to call out Outsurance to see if you could beat my car insurance based on the r400 promotion. I was previously a happy customer with you until I changed my car and my quote sky rocketed. So I thought I'd see if you had gone down.

I sat on the phone for about half an hour, the agent knew why I was calling and was aware of the promotion. The premium I was quoted was almost double what I'm paying with a higher excess than I currently have. So the agent was going to send me the link. Only to find out herself that you need an ID number. I use my passport as I am not a permanent resident. I looked at your terms and conditions and yes it does say you need an ID number but why did your agent not know this. And why can't I be included? I have lived here for 7 years, been a customer of yours, pay tax like every other South African so it just doesn't seem right. Anyway, had I been told by the agent straight away but having sat through the whole quote and then not saved money nor been allowed to be part of the promotion. I am a little more than disgruntled.