"Promotion" is a failure

I app**** for a quote, it came back as more than double what I am currently paying. So they sent me a link as I qualify for the R1500 promotion because they couldn't beat my current premium. I followed the link, it asked for the current policy schedule, which I uploaded. Then it asked me for a Claim Free Bonus letter which is compulsory. I'm not an outsurance client, so I won't have that letter. I submitted the policy schedule again, thinking it's just a glitch in their system, which happens to all companies. Then after clicking submit, it said there is an issue with capturing my details, and now I must phone them! So, you couldn't beat my current premium, I qualify for your promotion, but now I must run after you to get the payment for promotion. Phone your call centre, sit in the queue for heaven knows how long, probably email the schedule to someone. Wait a couple of days, phone again, email it to another person because the first person is off that day, and so the cycle goes on.

Outsurance, keep the promotion money, use it to fix your online form submission process.