GM
Gelepi M
1 reviews | Active since Nov 2020
07 Jul 2023, 14:01
PROMISES THEY NEVER KEEP NON TRUSTWORTHY INSURANCE COMPANY
I had a policy with outsurance funeral they were deducting an amount of R488 per month after few month they cancelled my policy without any communication with they emailed me after they decided to cancel the policy so i want my money back or we start where we left of bad service you guys have
from GA MASHEGO
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Replies (2)GM
Gelepi M's updateReviewer Update
08 Jul 2023, 15:05No one called me so far
GM
Gelepi M's update08 Jul 2023, 15:05
Reviewer Update
No one called me so far
OUTsurance's replyOfficial
12 Jul 2023, 15:21Good day Gelepi,
Thank you for your feedback.
Nikita our client services manager has been unsuccessful in her attempts to reach you. Nikita has subsequently sent you an email. Your policy cancelled due to 2 consecutive non-payments. Every time the premium returned as unpaid, we sent a SMS and email notifying you of the missed payment and that we would resubmit again in 15 days. On the last attempt, we sent a SMS and email advising you that if the payment is missed that your policy would automatically cancel.
Please respond to Nikita's email and she will in turn call you to address your concerns.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your feedback.
Nikita our client services manager has been unsuccessful in her attempts to reach you. Nikita has subsequently sent you an email. Your policy cancelled due to 2 consecutive non-payments. Every time the premium returned as unpaid, we sent a SMS and email notifying you of the missed payment and that we would resubmit again in 15 days. On the last attempt, we sent a SMS and email advising you that if the payment is missed that your policy would automatically cancel.
Please respond to Nikita's email and she will in turn call you to address your concerns.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply12 Jul 2023, 15:21
Official
Good day Gelepi,
Thank you for your feedback.
Nikita our client services manager has been unsuccessful in her attempts to reach you. Nikita has subsequently sent you an email. Your policy cancelled due to 2 consecutive non-payments. Every time the premium returned as unpaid, we sent a SMS and email notifying you of the missed payment and that we would resubmit again in 15 days. On the last attempt, we sent a SMS and email advising you that if the payment is missed that your policy would automatically cancel.
Please respond to Nikita's email and she will in turn call you to address your concerns.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your feedback.
Nikita our client services manager has been unsuccessful in her attempts to reach you. Nikita has subsequently sent you an email. Your policy cancelled due to 2 consecutive non-payments. Every time the premium returned as unpaid, we sent a SMS and email notifying you of the missed payment and that we would resubmit again in 15 days. On the last attempt, we sent a SMS and email advising you that if the payment is missed that your policy would automatically cancel.
Please respond to Nikita's email and she will in turn call you to address your concerns.
We do apologise for the disappointment.
Regards,
The OUTsurance Team