QS
Qaanita S
1 reviews | Active since Jul 2020
11 Aug 2020, 14:41
Promises of regular updates= no updates.
After getting my car back (two weeks now) from MF Auto for repairs, I haven't heard anything back from Outsurance legal department regarding my excess after being assured updates will be given regularly. Really disappointed to experience this after being proud of being insured by Outsurance.
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OUTsurance's replyOfficial
12 Aug 2020, 11:55Hello Qaanita
We appreciate your feedback.
Our legal recoveries claims manager, Thelma contacted you. She apologised for the fact no proper feedback regarding the recovery process was given to you from the onset.
Thelma also explained the process in more detail.
The matter was now escalated the Thabo will will monitor progress and keep you updated.
Regards
OUTsurance
We appreciate your feedback.
Our legal recoveries claims manager, Thelma contacted you. She apologised for the fact no proper feedback regarding the recovery process was given to you from the onset.
Thelma also explained the process in more detail.
The matter was now escalated the Thabo will will monitor progress and keep you updated.
Regards
OUTsurance
OUTsurance's reply12 Aug 2020, 11:55
Official
Hello Qaanita
We appreciate your feedback.
Our legal recoveries claims manager, Thelma contacted you. She apologised for the fact no proper feedback regarding the recovery process was given to you from the onset.
Thelma also explained the process in more detail.
The matter was now escalated the Thabo will will monitor progress and keep you updated.
Regards
OUTsurance
We appreciate your feedback.
Our legal recoveries claims manager, Thelma contacted you. She apologised for the fact no proper feedback regarding the recovery process was given to you from the onset.
Thelma also explained the process in more detail.
The matter was now escalated the Thabo will will monitor progress and keep you updated.
Regards
OUTsurance