LB
Lesley B
1 reviews | Active since Jun 2025
21 Jun 2025, 12:54
Progress Reports
No follow up by Outsurance. My claim has taken 3 months and is nowhere near completion. Surely Outsurance should be checking up on Progress periodically or am I asking too much?
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Replies (3)
OUTsurance's replyOfficial
21 Jun 2025, 14:11Good day Lesley,
We apologise for the poor service experience.
One of our managers will be in contact with you in the morning.
Regards,The OUTsurance Team
We apologise for the poor service experience.
One of our managers will be in contact with you in the morning.
Regards,The OUTsurance Team
Best regards,
OUTsurance's reply21 Jun 2025, 14:11
Official
Good day Lesley,
We apologise for the poor service experience.
One of our managers will be in contact with you in the morning.
Regards,The OUTsurance Team
We apologise for the poor service experience.
One of our managers will be in contact with you in the morning.
Regards,The OUTsurance Team
Best regards,
LB
Lesley B's updateReviewer Update
23 Jun 2025, 11:55Which morning were you referring to? Two days later and no one has phoned me. Empty promises as usual.
LB
Lesley B's update23 Jun 2025, 11:55
Reviewer Update
Which morning were you referring to? Two days later and no one has phoned me. Empty promises as usual.
OUTsurance's replyOfficial
16 Jul 2025, 14:14Hello Lesley
Apologies for our belated update.
Our clams manager, Charlton contacted you and provided you with updates after having been in contact with our service providers as well.
We again sincerely apologise for the huge inconvenience and frustration you experienced throughout the repair process. We take pride in our service and never wish for any client to reach a point of feeling as if we don't care.
Thank you for the further patience you afforded us to ensure all repair work is complete and to your satisfaction.
Regards
The OUTsurance Team
Apologies for our belated update.
Our clams manager, Charlton contacted you and provided you with updates after having been in contact with our service providers as well.
We again sincerely apologise for the huge inconvenience and frustration you experienced throughout the repair process. We take pride in our service and never wish for any client to reach a point of feeling as if we don't care.
Thank you for the further patience you afforded us to ensure all repair work is complete and to your satisfaction.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply16 Jul 2025, 14:14
Official
Hello Lesley
Apologies for our belated update.
Our clams manager, Charlton contacted you and provided you with updates after having been in contact with our service providers as well.
We again sincerely apologise for the huge inconvenience and frustration you experienced throughout the repair process. We take pride in our service and never wish for any client to reach a point of feeling as if we don't care.
Thank you for the further patience you afforded us to ensure all repair work is complete and to your satisfaction.
Regards
The OUTsurance Team
Apologies for our belated update.
Our clams manager, Charlton contacted you and provided you with updates after having been in contact with our service providers as well.
We again sincerely apologise for the huge inconvenience and frustration you experienced throughout the repair process. We take pride in our service and never wish for any client to reach a point of feeling as if we don't care.
Thank you for the further patience you afforded us to ensure all repair work is complete and to your satisfaction.
Regards
The OUTsurance Team
Best regards,