Professional, friendly and takes accountability for their mistakes

I had asked Outsurance to add my vehicle to my policy but only to start debiting me at the end of February. They mistakenly debited me at the end of January. I then called to ask for a refund and they processed it. A few days later the refund still hadn't reflected in my account so I called to query this. A lovely lady named Nondu assisted me and gave me the exact date I would be refunded and the exact amount I would receive.

This is all clients want. Mistakes happen. Own up, apologise, and rectify it and that's exactly what they did. Thank you very much