SS
Smanga S
1 reviews | Active since Dec 2023
16 Apr 2024, 15:12
Problem with claim and Lack of progress
I Mr Michael Ngobeni, I am not happy with my claim that is in progress. This is just taking to long. My car has been in repairs for almost 210 days or 7 months. Worst part I don’t have even car hire. I am very disappointed in OUTSurance for not updating me or providing progress whether my car will be fixed. I have been paying every month and never miss the payment, but I’m still stranded for 7 months now. Each time OUTSurance is just give excuses. ***
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Replies (2)
OUTsurance's replyOfficial
16 Apr 2024, 15:42Hello Smanga
We acknowledge receipt of your complaint and understand your frustration!
Since you referred the matter to the offices of the Ombudsman, we are not authorised to stay involved in the matter and will await their ruling.
We are very sorry about the inconvenience you are suffering.
Regards
The OUTsurance Team
We acknowledge receipt of your complaint and understand your frustration!
Since you referred the matter to the offices of the Ombudsman, we are not authorised to stay involved in the matter and will await their ruling.
We are very sorry about the inconvenience you are suffering.
Regards
The OUTsurance Team
OUTsurance's reply16 Apr 2024, 15:42
Official
Hello Smanga
We acknowledge receipt of your complaint and understand your frustration!
Since you referred the matter to the offices of the Ombudsman, we are not authorised to stay involved in the matter and will await their ruling.
We are very sorry about the inconvenience you are suffering.
Regards
The OUTsurance Team
We acknowledge receipt of your complaint and understand your frustration!
Since you referred the matter to the offices of the Ombudsman, we are not authorised to stay involved in the matter and will await their ruling.
We are very sorry about the inconvenience you are suffering.
Regards
The OUTsurance Team
SS
Smanga S's updateReviewer Update
18 Apr 2024, 12:39 As I was advised initially by one of your colleagues to continue paying my insurance premium as usual(which i still do), for the duration of the case I submitted to ombudsman, please note that I received an email from outsurance yesterday 17.04.2024 which notifies me of an increase on my insurance premium.
Since we are still trying to resolve the matter at hand through you, please advise if their communication is valid including the increase of my premium instead of them fixing my car first.
Yours Sincerely,
Ngobeni M.M.
Since we are still trying to resolve the matter at hand through you, please advise if their communication is valid including the increase of my premium instead of them fixing my car first.
Yours Sincerely,
Ngobeni M.M.
SS
Smanga S's update18 Apr 2024, 12:39
Reviewer Update
As I was advised initially by one of your colleagues to continue paying my insurance premium as usual(which i still do), for the duration of the case I submitted to ombudsman, please note that I received an email from outsurance yesterday 17.04.2024 which notifies me of an increase on my insurance premium.
Since we are still trying to resolve the matter at hand through you, please advise if their communication is valid including the increase of my premium instead of them fixing my car first.
Yours Sincerely,
Ngobeni M.M.
Since we are still trying to resolve the matter at hand through you, please advise if their communication is valid including the increase of my premium instead of them fixing my car first.
Yours Sincerely,
Ngobeni M.M.