TF
Tristan F
1 reviews | Active since Jan 2024
05 Jan 2024, 11:39
Probably the most disgusting customer service I have ever received!
My claim was rejected because according to them it was old damaged.
I bought a bakkie in November 2023 and on the 1st of Jan 2024 my bakkie was damaged by pedestrians on the R300 in the attempted of robbing/hijacking. With no attempt to inspect the car in person instead they did an assessment via phone call and based on the photos I have sent this was then rejected.
I am not even angry I am just super disappointed. Being forced nearly bul**** into trusting their excellent services when seeking insurances, how is a claim rejected by an assessment done via a phone call. Having the vehicle for only a month and telling me the damages are old. Wow wow
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OUTsurance's replyOfficial
10 Jan 2024, 09:26Good day Tristan,
It's terrible to hear about the incident. Must have been a horrific experience.
Karen from our assessing team, contacted you to discuss the claim in detail and she addressed your concerns. Karen advised you that your claim wasn't rejected however the damages were within the excess. If the damages are less than the excess, the client is liable for the repair costs. If the damages exceed the excess, the client will pay the excess and we will cover the repair costs.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
It's terrible to hear about the incident. Must have been a horrific experience.
Karen from our assessing team, contacted you to discuss the claim in detail and she addressed your concerns. Karen advised you that your claim wasn't rejected however the damages were within the excess. If the damages are less than the excess, the client is liable for the repair costs. If the damages exceed the excess, the client will pay the excess and we will cover the repair costs.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply10 Jan 2024, 09:26
Official
Good day Tristan,
It's terrible to hear about the incident. Must have been a horrific experience.
Karen from our assessing team, contacted you to discuss the claim in detail and she addressed your concerns. Karen advised you that your claim wasn't rejected however the damages were within the excess. If the damages are less than the excess, the client is liable for the repair costs. If the damages exceed the excess, the client will pay the excess and we will cover the repair costs.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
It's terrible to hear about the incident. Must have been a horrific experience.
Karen from our assessing team, contacted you to discuss the claim in detail and she addressed your concerns. Karen advised you that your claim wasn't rejected however the damages were within the excess. If the damages are less than the excess, the client is liable for the repair costs. If the damages exceed the excess, the client will pay the excess and we will cover the repair costs.
We do apologise for the disappointment.
Regards,
The OUTsurance Team