tK
thabiso K

1 reviews | Active since Oct 2016

14 May 2018, 18:00

Privacy invasion and disrespectful treatment

Got a visit from an assesor by the name of wesley gamildien....the guy interviewed me for 2 hours or so then at the end he says its a procedure from outsurance to go into every bedroom and bathroom taking pictures of everything including my underwears in the process making me to even open up my blankets from my bed to an extend that he made me open even the kitchen cupboards taking pics of my groceries. I felt like my privacy was invaded. After all of the above he then suggests that i changed the size of my tv on the claim and that i might have not had a playstation that i also claimed for according to his assessment. That too made me feel insulted.

0
Replies (2)
tK
thabiso K's update14 May 2018, 18:18
Reviewer Update
To add on to that the assessor initiated by saying he took a look at my credit records which could be the reason influencing my claim....seriously??
OUTsurance
OUTsurance's reply17 May 2018, 11:40
Official

Good day,

We apologise if our validation process caused you discomfort.

Warren our assessing manager called to apologise for your experience. He informed you that he will listen to the recording and then revert with feedback.

Thank you,

Kelvin