TC
Trevor C
1 reviews | Active since Jan 2014
10 Dec 2025, 13:32
Price increases is not good for our south african economy
Not so helpfull with pricing, been a client for over 10 years and they send emails increasing the prices drastically, when you speak to the agents to revise they cant help much, whats the use of being such a good long standing claim free client when all they do is take take take but bluff you with outbonus, we live in a country where salaries are so low and we dont get salary increases but just to have some kind of security we have insurance that still wants to rob us.
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Replies (1)OUTsurance's replyOfficial
10 Dec 2025, 13:59Good day Trevor,
We acknowledge receipt of your complaint and are truly sorry to see how you feel. Please know that we have no intention of exploiting our clients, and we understand that annual premium increases are never welcome.
Please note that our premiums are guaranteed for the first 12 months of your policy. After that, an annual adjustment takes place on your policy anniversary. This adjustment is influenced by several factors, including:
We acknowledge receipt of your complaint and are truly sorry to see how you feel. Please know that we have no intention of exploiting our clients, and we understand that annual premium increases are never welcome.
Please note that our premiums are guaranteed for the first 12 months of your policy. After that, an annual adjustment takes place on your policy anniversary. This adjustment is influenced by several factors, including:
- Claims history
- Inflation-related cost increases
- Underwriting changes
- Market trends
Our client care manager will call you to review your premium.
Kind regards,
The OUTsurance Team
OUTsurance's reply10 Dec 2025, 13:59
Official
Good day Trevor,
We acknowledge receipt of your complaint and are truly sorry to see how you feel. Please know that we have no intention of exploiting our clients, and we understand that annual premium increases are never welcome.
Please note that our premiums are guaranteed for the first 12 months of your policy. After that, an annual adjustment takes place on your policy anniversary. This adjustment is influenced by several factors, including:
We acknowledge receipt of your complaint and are truly sorry to see how you feel. Please know that we have no intention of exploiting our clients, and we understand that annual premium increases are never welcome.
Please note that our premiums are guaranteed for the first 12 months of your policy. After that, an annual adjustment takes place on your policy anniversary. This adjustment is influenced by several factors, including:
- Claims history
- Inflation-related cost increases
- Underwriting changes
- Market trends
Our client care manager will call you to review your premium.
Kind regards,
The OUTsurance Team
