JR
Jolinda R

1 reviews | Active since Jan 2021

13 Jan 2021, 07:24

Pressured into choosing a plan.

One of your consultants phoned me regarding a quote I wanted because it is my first time applying for car insurance and I was doing my research.

The woman kept me on the phone for almost and hour babbling about other available insurance that I am not interested in. She put a lot of pressure on me to choose a plan immediately and unfortunately I gave in.

Half an hour later I called them to say that I don’t want to be insured with them and said they should cancel everything. They tried to convince me to not cancel it and then later tried to sell house and life insurance to me.

I just wanted a simple quotation but felt bul**** into choosing immediately.

0
Replies (1)
OUTsurance
OUTsurance's reply15 Jan 2021, 13:12
Official
Hello Jolinda

The service experience you described is most unfortunate and we apologise for this.

Our client care manager, Carla was since in contact with you after having audited the call and discussed her findings with you.

Carla confirmed the policy is cancelled and we thank you for your feedback.

Regards
OUTsurance