KU
Kushka U

1 reviews | Active since Jul 2014

18 Oct 2016, 13:47

Premiums that increase yearly!!

<p>In 2014 I got my first vehicle and contacted outsurance for comprehensive car insurance, they qouted - Premium: R756.38 Excess: R3,600.00 and I accepted. 2014/12 they reduced my premium to R752.43, 2015 they reduced my premium to R708.84. My first claim free year came and they increased my premium to R807.14 and my excess to R3,820. To my knowledge, your premium should decrease yearly because the value of your car decreases. I phoned them to get clarification on this matter, and they simply said I should phone them in a year's time to get a reduction on my premium. I told them that I've changed jobs and that I'm not earning the same as before and that I really can't afford higher premiums and that if this went on I'd had to switch to a different insurer, which they rep****, okay. I since moved and on changing my address they reduced my premium to R800.82. Today I received an email telling me they're, AGAIN, increasing my premium to R911.88 and increasing my excess to R4,011.00. I am so sick and tired of this. TWO YEARS, CLAIM FREE, and this is how you treat your clients? I will never again refer anyone to you and I will tell everyone about your promising quotes which only increase yearly. I will take my business elsewhere, where I'm more appreciated as a RESPONSIBLE driver and client.</p>

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Replies (1)
OUTsurance
OUTsurance's reply19 Oct 2016, 10:54
Official

Dear Kushka

We appreciate you allowing us the opportunity to look into the matter. We confirm Alwyn has since been in contact and discussed the details with regards to the rerate. Thank you for understanding and we are very pleased to know you are happy to stay with OUTsurance.

Have a great day,

Regards,

Alet