Premiums deducted for no reason
OUTSURANCE kept deducting monthly premiums after I claimed for a phone. The lady I spoke to confirmed the amount that was being deducted which was more than R400, i requested a refund, i see they only paid R30 instead of over R1500. No explanation given
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OUTsurance's replyOfficial
04 Mar 2026, 12:57Hello Babalwa
Following our initial response to you, our client care manager contacted you. She confirmed the full refund was previously done for you. The R30 refund you refer to, was merely a pro rata refund done additionally.
Regards
The OUTsurance Team
Following our initial response to you, our client care manager contacted you. She confirmed the full refund was previously done for you. The R30 refund you refer to, was merely a pro rata refund done additionally.
Regards
The OUTsurance Team
OUTsurance's reply04 Mar 2026, 12:57
Official
Hello Babalwa
Following our initial response to you, our client care manager contacted you. She confirmed the full refund was previously done for you. The R30 refund you refer to, was merely a pro rata refund done additionally.
Regards
The OUTsurance Team
Following our initial response to you, our client care manager contacted you. She confirmed the full refund was previously done for you. The R30 refund you refer to, was merely a pro rata refund done additionally.
Regards
The OUTsurance Team