1 reviews | Active since Jun 2016
premiums
<p>Im in the process of buying a new vehicle - im currently with outsutance and thought i might as well continue with outsurance with the new vehicle as well.</p> <p>When i got the new quote the consultant realisted that the original consultant had 1 of my details wrong.</p> <p>A few minutes later the consultant calls again to tell me my current premiums are going up by R90 as the first consultant back in jan indicated i got my licence in 2002 and not 2006.</p> <p>How can this be my problem when outsurance messed up - surely tehy can listen to the call as their calls are recorded.</p> <p>Im utterly disgusted in outsurance behaviour - the consultant was totally ashes. Its not her problem that i havhe to now fork out R90 extra per month.</p> <p>Oustaurance clearly dont care if they lose customers as it would be less money for tehm to pay out</p> <p> </p> <p> </p>
Dear Jacky
Thank you for allowing us the opportunity to look into the matter. We've listened to the recording and confirmed the error and corrected the premium. Our client care Team Manager has since been trying to contact you but unfortunately she was not successful.
If you need any further assistance you are welcome to contact me directly.
Kind regards,
Alet
Best regards,
Dear Jacky
Thank you for allowing us the opportunity to look into the matter. We've listened to the recording and confirmed the error and corrected the premium. Our client care Team Manager has since been trying to contact you but unfortunately she was not successful.
If you need any further assistance you are welcome to contact me directly.
Kind regards,
Alet
Best regards,
