PREMIUM NOT AUTHORIZED

I have had insurance with Outsurance for eight years on my Polo. I have bought a Corolla last week and wanted to insure the new car.<br> <br> I have phoned the callcentre and told the operator of my intentions. I have just asked for a quote on the Corolla and also told the lady that my daughter will be taking over my Polo. I have even given Outsurance her number to enable them to give her a quote on the Polo, so Outsurance was fully aware that I have sold the Polo.<br> <br> I have then received a new policy schedule from them. THEY HAVE INSURED BOTH THE POLO AND THE COROLLA!!!!! I have phoned Outsurance and told them that I have nog authorised anything and that they should cancel the premium of the Polo immediately. <br> <br> They still went and took the premium for the Polo off my bank account. I have phoned them last Thursday and up to date no money has been refunded. Every time that I phone, I speak to a different person and nobody seem to be able to help me.<br> <br>