Premium increases without being informed

<p>I don't get it why outsurance feel that they can change a policy without informing me as the client. And this is not the first time this is happening. I woke up this morning to an increased debit order of R1992 from R1800, and yes I am complaining for an amount that's less that R200! The guy that was assisting me said there was an email that was sent to me in April to say there are changes in my policy which I never received, he even went on to suggest that I increase my excess from R1500-R2500 and the premium will drecreas from R1992 to R1800, how ridiculous? An increase of R1000 and decrease a premium by R100!! </p> <p>I am very disappointed that I have to be complaining about such how much more such I worry about if I were to have serious problems.. I can't explain the level of my frustration enough. I then asked the guy for the email of the updated policy they claimed to have sent, and guess what I received it, and it has changed. So I am the one stupid here!! I'm really annoyed </p>