1 reviews | Active since Aug 2018
Premium increased without consulting
I am upset. My premium was increased without notifying me with more than a r100. I am a loyal customer and should have been informed about it. I am going to take my business somewhere else!!!!
Hello Melissa20
Thank you for your response.
Our client care manager, Mapula contacted you and assisted you.
It was established we did not have the correct email address noted for you, which was the reason for the rerate notification not having reached you.
Mapula also updated relevant underwriting which resulted in a reduction of your premium.
Thank you for accepting our apologies.
Regards
Dinky
Best regards,
Hello Melissa20
Thank you for your response.
Our client care manager, Mapula contacted you and assisted you.
It was established we did not have the correct email address noted for you, which was the reason for the rerate notification not having reached you.
Mapula also updated relevant underwriting which resulted in a reduction of your premium.
Thank you for accepting our apologies.
Regards
Dinky
Best regards,