CVdK
Chrisjan Van der Kruk
1 reviews | Active since Jul 2017
30 Oct 2019, 12:40
Premium increased and Excess amounts increased.
Premiums on vehicles just going up, and what is even worse, is that the excess amounts have also been increased! It doesn't make sense - I have to pay more, although the value of my vehicles decreased, yet Outsurance increases the excess amounts - which means, when I have to claim, the claim amount to be settled will not cover the loss. Unsatisfied with Outsurance's approach, even after I tried to negotiate a better premium. I have been a client for 17 years, but I am sourcing quotes from other insurance companies, and will take my business elsewhere.
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OUTsurance's replyOfficial
31 Oct 2019, 10:22Good day Chrisjan
Following your recent contact with us, we acknowledged your complaint and escalated the matter to our Facility Review Department for review and assistance.
As advised, you have every right to be satisfied with the insurance cover you have with us and we apologise for the unfavorable feedback regarding the premium increase.
We furthermore explained that we review premiums annually to enable us to provide our clients with the most appropriate insurance cover. True that a vehicles value depreciates annually, however the cost of motor vehicle repairs and parts increases annually with inflation. We want to make sure our clients are not disadvantaged should the need arise for them to have their vehicles fixed or repaired due to accidental damage.
Out manager from Facility Review contacted you to address your concerns and review your premiums accordingly and you reached an agreement in that regard.
Thank you for giving us the opportunity to see where we may have wronged you and allowing us to assist accordingly.
Regards
OUTsurance
Following your recent contact with us, we acknowledged your complaint and escalated the matter to our Facility Review Department for review and assistance.
As advised, you have every right to be satisfied with the insurance cover you have with us and we apologise for the unfavorable feedback regarding the premium increase.
We furthermore explained that we review premiums annually to enable us to provide our clients with the most appropriate insurance cover. True that a vehicles value depreciates annually, however the cost of motor vehicle repairs and parts increases annually with inflation. We want to make sure our clients are not disadvantaged should the need arise for them to have their vehicles fixed or repaired due to accidental damage.
Out manager from Facility Review contacted you to address your concerns and review your premiums accordingly and you reached an agreement in that regard.
Thank you for giving us the opportunity to see where we may have wronged you and allowing us to assist accordingly.
Regards
OUTsurance
OUTsurance's reply31 Oct 2019, 10:22
Official
Good day Chrisjan
Following your recent contact with us, we acknowledged your complaint and escalated the matter to our Facility Review Department for review and assistance.
As advised, you have every right to be satisfied with the insurance cover you have with us and we apologise for the unfavorable feedback regarding the premium increase.
We furthermore explained that we review premiums annually to enable us to provide our clients with the most appropriate insurance cover. True that a vehicles value depreciates annually, however the cost of motor vehicle repairs and parts increases annually with inflation. We want to make sure our clients are not disadvantaged should the need arise for them to have their vehicles fixed or repaired due to accidental damage.
Out manager from Facility Review contacted you to address your concerns and review your premiums accordingly and you reached an agreement in that regard.
Thank you for giving us the opportunity to see where we may have wronged you and allowing us to assist accordingly.
Regards
OUTsurance
Following your recent contact with us, we acknowledged your complaint and escalated the matter to our Facility Review Department for review and assistance.
As advised, you have every right to be satisfied with the insurance cover you have with us and we apologise for the unfavorable feedback regarding the premium increase.
We furthermore explained that we review premiums annually to enable us to provide our clients with the most appropriate insurance cover. True that a vehicles value depreciates annually, however the cost of motor vehicle repairs and parts increases annually with inflation. We want to make sure our clients are not disadvantaged should the need arise for them to have their vehicles fixed or repaired due to accidental damage.
Out manager from Facility Review contacted you to address your concerns and review your premiums accordingly and you reached an agreement in that regard.
Thank you for giving us the opportunity to see where we may have wronged you and allowing us to assist accordingly.
Regards
OUTsurance