Premium increase on my Outsurance policy

I am a pensioner and realised that Outsurance had increased my premium and therefore requested a call back from the insurance company which they promptly did. I spoke with Agent Yugen, who, despite my screaming and ranting, he calmed the whole situation, thanked me for uninterrupted premium payments, patiently bringing to my attention the important aspects of my policy, eventually, we agreed on the affordable premium that suited my situation. Thanks once again Agent Yugen, you are a true asset to your company.