TM
Thomas M
1 reviews | Active since Aug 2011
24 Apr 2020, 13:41
Premium increase of R1500 during pandemic
I have two cars insured by Outsurance. Last night I received an email telling me that my premium will be increased by R1500. This is totally insane and insensititive during a pandemic. That's more like a 25% increase. I don't even think inflation is anyway close to that. I called them this morning to cancel. I hate being ripped-off.
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Replies (2)
OUTsurance's replyOfficial
29 Apr 2020, 11:38Hello Thomas
We agree the increase is steep and fully understand your unhappiness.
Our client care manager, Khumo, contacted you and discussed the affecting factors with you. Thank you for your understanding.
Regards
OUTsurance
We agree the increase is steep and fully understand your unhappiness.
Our client care manager, Khumo, contacted you and discussed the affecting factors with you. Thank you for your understanding.
Regards
OUTsurance
OUTsurance's reply29 Apr 2020, 11:38
Official
Hello Thomas
We agree the increase is steep and fully understand your unhappiness.
Our client care manager, Khumo, contacted you and discussed the affecting factors with you. Thank you for your understanding.
Regards
OUTsurance
We agree the increase is steep and fully understand your unhappiness.
Our client care manager, Khumo, contacted you and discussed the affecting factors with you. Thank you for your understanding.
Regards
OUTsurance
TM
Thomas M's updateReviewer Update
29 Apr 2020, 11:43I moved to another insurance company. This was a blessing in disguise. Quoted R3300 lower than the new Outsurance quote. Anyone experiencing same problem as me, please shop around for a better insurance deal.
TM
Thomas M's update29 Apr 2020, 11:43
Reviewer Update
I moved to another insurance company. This was a blessing in disguise. Quoted R3300 lower than the new Outsurance quote. Anyone experiencing same problem as me, please shop around for a better insurance deal.