RK
Ronald K
1 reviews | Active since Apr 2020
15 Apr 2020, 14:28
Premium increase
Outsurance want to increase my premium by 7.4% although my car has depreciated by a lot more than when I first insured it. Perhaps they should spend less on TV adverts and more on helping loyal clients
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OUTsurance's replyOfficial
16 Apr 2020, 09:22Morning Ronald
You are right in saying that the value of your vehicle depreciates, however the cost of motor vehicle repairs, parts and labour increases annually with inflation. We rerate your premiums at the anniversary of your policy and take into consideration the factors mentioned so you never have to pay out of pocket should the need arise for you to have your car repaired.
Very sorry that your policy has reached its anniversary during such a difficult time and have escalated your query to our Facility Review Managers to assist. They will be in touch to address your concerns and assist.
Regards
OUTsurance
You are right in saying that the value of your vehicle depreciates, however the cost of motor vehicle repairs, parts and labour increases annually with inflation. We rerate your premiums at the anniversary of your policy and take into consideration the factors mentioned so you never have to pay out of pocket should the need arise for you to have your car repaired.
Very sorry that your policy has reached its anniversary during such a difficult time and have escalated your query to our Facility Review Managers to assist. They will be in touch to address your concerns and assist.
Regards
OUTsurance
OUTsurance's reply16 Apr 2020, 09:22
Official
Morning Ronald
You are right in saying that the value of your vehicle depreciates, however the cost of motor vehicle repairs, parts and labour increases annually with inflation. We rerate your premiums at the anniversary of your policy and take into consideration the factors mentioned so you never have to pay out of pocket should the need arise for you to have your car repaired.
Very sorry that your policy has reached its anniversary during such a difficult time and have escalated your query to our Facility Review Managers to assist. They will be in touch to address your concerns and assist.
Regards
OUTsurance
You are right in saying that the value of your vehicle depreciates, however the cost of motor vehicle repairs, parts and labour increases annually with inflation. We rerate your premiums at the anniversary of your policy and take into consideration the factors mentioned so you never have to pay out of pocket should the need arise for you to have your car repaired.
Very sorry that your policy has reached its anniversary during such a difficult time and have escalated your query to our Facility Review Managers to assist. They will be in touch to address your concerns and assist.
Regards
OUTsurance