DB
Dewald B
1 reviews | Active since Mar 2012
08 Sept 2025, 19:16
Premium ****
Changed to outsurance on the 1st of September, 8 days later they decide to increase my policy premium by 30%, without notice, explanation, or approval This will be the shortest short term insurance I've ever used, back to previous insurer red faces
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
10 Sept 2025, 12:35Hello Dewald
After having acknowledged your review, we received feedback from our client care manager, confirming she was in contact with you.
It was confirmed that our advisor made an error when the vehicle cover was activated. This caused an increase in the quoted amount. This service transgression will not be ignored.
We understand that you do not wish to reinstate your short term policy with us, and again apologise for the poor impression you were left with.
Regards
The OUTsurance Team
After having acknowledged your review, we received feedback from our client care manager, confirming she was in contact with you.
It was confirmed that our advisor made an error when the vehicle cover was activated. This caused an increase in the quoted amount. This service transgression will not be ignored.
We understand that you do not wish to reinstate your short term policy with us, and again apologise for the poor impression you were left with.
Regards
The OUTsurance Team
OUTsurance's reply10 Sept 2025, 12:35
Official
Hello Dewald
After having acknowledged your review, we received feedback from our client care manager, confirming she was in contact with you.
It was confirmed that our advisor made an error when the vehicle cover was activated. This caused an increase in the quoted amount. This service transgression will not be ignored.
We understand that you do not wish to reinstate your short term policy with us, and again apologise for the poor impression you were left with.
Regards
The OUTsurance Team
After having acknowledged your review, we received feedback from our client care manager, confirming she was in contact with you.
It was confirmed that our advisor made an error when the vehicle cover was activated. This caused an increase in the quoted amount. This service transgression will not be ignored.
We understand that you do not wish to reinstate your short term policy with us, and again apologise for the poor impression you were left with.
Regards
The OUTsurance Team