Premium- Debit order

I had an issue where my debit order was overcharged, even though my premium was supposed to be reduced after a claim and some items that should have been removed were not. What could have been very frustrating was handled brilliantly.

Silungelo Khobe was absolutely amazing! He was patient, attentive, and took full ownership of the matter from start to finish. He quickly identified the problem, corrected it, and clearly explained the process to me.

I was especially impressed by how efficiently everything was resolved and that the overcharged amount would be reimbursed within days. That kind of service really gives you peace of mind.

Outstanding customer service like this makes a real difference. Silungelo truly went the extra mile and reminded me why OUTsurance stands out.