Prejudicial and unprofessional service by Outsurance

Our car was damaged during the hail storm in November. Outsurance collected the vehicle and had it assessed by their Assessor. The assessment provided was inaccurate and a total misrepresentation of the damage. The amount of the assessment was R21, 786.20 on the 17 November 2023. When the vehicle was delivered to the panelbeaters appointed by Outsurance, a hail expert assessed the damages but Outsurance rejected the assessment. After I made enquiries, the matter was looked into and accepted at an assessment of R 149, 716.09 on the 21 December 2023 after the panelbeaters and all companies were closed for the festive season. This was unacceptable and delayed the repairs to the vehicle. The assessor for Outsurance should have had the expertise to assess the repairs correctly. Any person who looked at the damages would have known that the assessment was incorrect. I have requested a meeting with the Manager for my claim and the assessor but to date, this has not been arranged. The Manager has not contacted us at all to discuss the matter. My vehicle is now with Outsurance since November and I am required to pay my insurance premiums and be without a vehicle for another month. This is unfair and prejudicial to me. Outsurance is unfairly benefitting whilst I am suffering both financial and socio-economic loss. We could not take a trip that we planned for the holidays. Outsurance are content with just providing me with vague updates and feigning understanding but will not do anything to assist. No proper feedback until we complain or make enquiries.