CT
Chelsea T

1 reviews | Active since Aug 2022

25 Aug 2022, 09:37

Prejudicial Adverti*****t

Quote ***3. Consultant Lulu Mhlanga I heard an advert on radio about Outsurance, I sent an sms and was contacted. However, they could not give me a lower premium than I was currently paying wirh my other insurance. I have been claim free and was legible to claim R1 500 from Outsurance as per their advert. That has not happened and it has been 2weeks. They were willing to offer me cover me even though I am foreign national with a SA drivers license however according to the question the consultant asked me at the end when I asked about the claim she made it sound like because I am a foreign national they can cover me but I don’t qualify for the claim on the adverti*****t. I have been promised to be called but nothing.

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Replies (3)
OUTsurance
OUTsurance's reply25 Aug 2022, 12:42
Official
Hello Chelsea

It is of course disappointing to see we were unable to offer you a saving. We are however very sorry about the misunderstanding.
The automated process, claiming the R1 500 was not correctly set in motion which would have prevented your unnecessary frustration.

Nombu from our promotion department contacted and assisted you. The link was sent to you and once we have received the required documentation, we will finalise the matter for you.

Thank you for letting us know.

Regards
OUTsurance
CT
Chelsea T's update25 Aug 2022, 15:11
Reviewer Update
Nombu has contacted me and was very kind and efficient. The issue has been rectified

Thank you.
OUTsurance
OUTsurance's reply26 Aug 2022, 07:23
Official
Hello Chelsea

Thank you for confirming and accepting our apologies.

Regards
OUTsurance