1 reviews | Active since Nov 2018
Preemie with outsurance
Good day. I am a outsurance client for the last 12 &half years. I am driving a polo vivo 2012 model and I am also 39 years of age. When I informed them of the polo about 5 years ago I use to pay just over R300. When I got divorced about 3 years ago, I informed them that I am moving to a new address and wanted to update my profile. Then all of the sudden because I told them I am divorce they hit my with a penalty and moved my preemie to just over R700. Since them I am struggling to get my preemie down. Last month I got a email stating that my preemie will go up again by 8% and that I will be paying R780 starting 1st of Dec 18. Also that R780 does not even include a vehicle should I be in need of one. I have phoned outsurance at least 10 time in the last 2 years asking them to reduce my preemie as the value of the car is dropping, my age and the fact that I moved in with my live partner 7 months ago. Now all of the sudden It does not matter if you life with a partner and they keep on telling me that there is nothing they can do to reduce my preemie. There excuse is, If i want to safe R50 I need to increase my excess fee to R4500 where my current excess fee is R1500. I have spoken to a lot of managers and all of them with the same excuse. Sorry Mnr Botha there is nothing we can do for you. Then about 10 days ago I phoned them to let them know that I am in the process of buying a 2008 Yamaha R1 and need a quotation. The quotation just came under R930 which I also think is a bit ridiculous. Yes I know I only have a learners but still. the two together round about R1700. I cant even take out house insurance because of the high preemie. the time it takes to get quotes from other insurance companies takes a lot of time, but If I need to change insurance companies I will do so. Is it not true adding a norther vehicle you actual need to safe on your preemie? I really need some help as outsurance is not prepared to help me in any way.
Thank you Gavin Botha
Thank you for notifying us.
Mapula our Client services manager contacted you to get the matter resolved. She went through your profile with you and she was able to give you a better premium.
Thank you,
Kelvin
Thank you for notifying us.
Mapula our Client services manager contacted you to get the matter resolved. She went through your profile with you and she was able to give you a better premium.
Thank you,
Kelvin
