Pre qualifying by advisor

Submitted my details yesterday afternoon at around 16:20. Got a call back immediately. Asked if I could please be contacted in about 10 minutes as I will leave the office and I would like insurance on a car I just purchased for my wife. Advisor agreed to call me back. Never did and it's now like 10am the next day. I took my business to Momentum. If we cant get back to the client as promised and help them get the vehicle covered , how then will we help them come claim stage. We had 2 cars and a building to insure on top of this. Advisor deliberately did not call back nor did I get an sms or email to apologise that maybe they were busy or that they actually don't feel like helping and I should not sit at the dealership like an idiot waiting for their call. Please make sure this advisor is dealt with. Go listen to the recording. Thank you.