Pray that you never have a 3rd party claim against these sharks!

An Outsurance client crashed into one of our work vehicles middle of Dec 2020. We submitted all of the documents as requested, submitted crash scene photos of their clients' negligence. First, they only approved 1/3 of the actual damages, they only wanted to accept liability for 50% of that! After legal threats, they admitted their client was in the wrong. Revised the assessment, but are forcing the panel beater to use 2nd hand parts! I queried this and now the entire process is in the air again! 2 months later and the 4 individuals that use this vehicle to earn a living still cannot do so! Pathetic, uncaring downright disgusting!!!