potential ***** on my credit profile

on the 25 August 2021, outsurance went on to make an enquiry on my credit profile without my consent, i mailed them asking why did they enquire on bureau without my consent, i was asked to send through a screenshot as proof of that, i did. then 2 days later got an email to say i there is a recorded call whereby i gave them consent to check on my credit, so they will not be removing the enquiry on my profile. i then proceeded to request that i be given number where i was called, time and date of call, also the recording of this call. this was on tuesday the 19th October, a consultant by the name of Paballo called me after my mail requesting this, she promised all this will be sent to me by end of business on Friday the 22nd oct 2021, until now, there's no feedback on this. so outsurance i would like you to go back to Transunion and remove the enquiry you made on my profile without my consent.