Possible Identity theft

I recently had an additional deduction go off for outsurance after my usual D/O and called the call centre to query. I was told that I called the call centre and changed my marital status to single, therefore my premium went up. I told them that it wasn't me, I am still married. <br> They changed it back but I am so concerned that my identity is being ****** so I have requested that they listen to the recording and send it to me. They listened to it on Friday but I have not received feedback from anyone, everytime I call I have to hear that management will call me back as the call centre agents are not comfortable giving me this information - till now nothing.<br> It concerns me that they do not have an urgency about this as someone could be making debt on my name and they are taking their own time to give me feedback.<br> I need answers ! My credit score is in jeopardy here!!