Poorsurance

After logging a claim for storm damage in JUNE, an assessor came out and advised what was wrong. I was advised that it fell under maintenance and my roof would not be covered. So as per the assessment, I had my roof redone at my cost. So that insurance would cover the resulting internal damage. Only to find out that’s not the fault but rather an issue with the boundary wall. Another thing not covered by OUTsurance. I was assured for the inconvenience and incorrect problem detected upfront that they would either pay me out or advise the company repairing the inside to do this for me. The company has come out and done the repairs (very poor quality) still resolving this but was not instructed about the outside. I have been waiting for feedback on this for one full week and have called multiple times to follow up!