Poor workship and the Outsurance of no help

I am a very unhappy Outsurance client, I had an accident on the 10th of June 2015 and my car was taken in on the 29th of June 2015 for repairs at the South Durban Panel Beaters and Paint in Prospecton Isiphingo, Durban, there was unforeseen damages on the car which were only found on the 22 of July, almost a month later however an assessment was done 11.06.15.I then was told that the exhaust had to be replaced and will only arrive from Korea in 21 days from 22 July 2015. The person from the panel beaters whose name is Marlon was willing to give me back my car back whilst we wait for the exhaust but I had to pay the full excess. I was uncomfortable with that considering their poor workmanship because they had never ever taken an initiative to inform me of anything during the month, all the communication had been of my part.<br> <br> Outsurance has not been of any support to me, it is basically my problem now that the process is taking soo long, they haven't been able to advise me regarding taking my car whilst I wait for the exhaust. I am from Durban and moving to Stanger now as of the 20th of August 2015, I am not going to be anywhere near Durban for atleast a month and need the car.<br> <br>