Poor workmanship, damaged property and poor service

In 2023 a severe storm caused damage to my property. OUTsurance employed Montrose plumbing as their approved repairer. Almost years later and after several make shift repairs, the roof leaks whenever it rains. Three other contractors have been sent by outsurance to assess the work and OUTsurance has made two offers of R17000 and R25000 for me to go out and get a contractors to do the repairs. This because the contractors dont want to try and fix the damage caused by Montrose or the hidden defects costs are higher.

Most recently they increased my premiums by approv 15% and when queried indicated they sent an increase letter to the wrong mailing address. No refund offered just arrogance and the hope that I would cancel my policy so that they would not have to deal with their poor workmanship.

Businesses approach is to increase premiums and offer a payout to avoid liability.

After 19 years of being a customer this is what you can expect as an Oursurance customer.