N
Ntanganedzeni
1 reviews | Active since Nov 2022
20 May 2026, 11:01
Poor when it comes to returning your last debit order
Last Debit order not returned on time,it took them almost a year to return my last debit order although on the contract they said it only takes atleast 30 days for processing a refund. Even after giving them clear instructions that they must return a funds to a certain account number, they decided to send it back to a wrong account number
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OUTsurance's replyOfficial
03 Jun 2026, 14:32Good day Ntanganedzeni,
Further to our initial private response, our Client Care Manager, Candy, has since made contact with you to address your concerns.
We sincerely apologise for any inconvenience caused. The payment was processed into the bank account currently loaded on your policy, and on our system. The funds reflect as successfully cashed, with no indication that the account is closed.
If you are unable to access this account, we kindly recommend that you engage directly with your bank to assist in resolving the matter.
Once again, we apologise for the inconvenience and appreciate your understanding in this regard.
Regards,
The OUTsurance Team
Further to our initial private response, our Client Care Manager, Candy, has since made contact with you to address your concerns.
We sincerely apologise for any inconvenience caused. The payment was processed into the bank account currently loaded on your policy, and on our system. The funds reflect as successfully cashed, with no indication that the account is closed.
If you are unable to access this account, we kindly recommend that you engage directly with your bank to assist in resolving the matter.
Once again, we apologise for the inconvenience and appreciate your understanding in this regard.
Regards,
The OUTsurance Team
OUTsurance's reply03 Jun 2026, 14:32
Official
Good day Ntanganedzeni,
Further to our initial private response, our Client Care Manager, Candy, has since made contact with you to address your concerns.
We sincerely apologise for any inconvenience caused. The payment was processed into the bank account currently loaded on your policy, and on our system. The funds reflect as successfully cashed, with no indication that the account is closed.
If you are unable to access this account, we kindly recommend that you engage directly with your bank to assist in resolving the matter.
Once again, we apologise for the inconvenience and appreciate your understanding in this regard.
Regards,
The OUTsurance Team
Further to our initial private response, our Client Care Manager, Candy, has since made contact with you to address your concerns.
We sincerely apologise for any inconvenience caused. The payment was processed into the bank account currently loaded on your policy, and on our system. The funds reflect as successfully cashed, with no indication that the account is closed.
If you are unable to access this account, we kindly recommend that you engage directly with your bank to assist in resolving the matter.
Once again, we apologise for the inconvenience and appreciate your understanding in this regard.
Regards,
The OUTsurance Team